Client Testimonials

Elvin & his team were wonderful to work with, he did an amazing job!!! communication was very clear and expectational service he put a lot of work into our personal insurance and super. I now feel comfortable that my family won’t be affected financially if an unexpected health event leads to me being unable to provide an income. Thank you. Ricky & Lauren

- Ricky Freckelton, WA

Great team, knowledgeable professional and friendly throughout the process! Couldn’t ask for more! Keep up the great work!

- Dilin Abraham, VIC

Thomas and his team keep going above and beyond to help find us the best options for existing and future loans. We couldn’t be happier.

- Michael Evans, ACT

My experience with Empower has not been good.

I had months of follow-up with no response, a suboptimal strategy employed, and a lack of communication during a time when my borrowing capacity was halved. My family has been affected as a result.

I cannot see myself recommending Empower to anyone else on this basis.

- Andy Lam, NSW

We engaged the Empower Wealth Mortgage Broking team to refinance our PPOR and purchase an investment property and have nothing but the highest praise for “Team Thomas”. The communication was excellent throughout from Thomas, Sandra and Jack. They updated us every step of the way and answering any questions we had promptly and completely. Highly recommend this service.

- Ali Bell, VIC

Straightforwardness and doing the best for your customers – being a full advocate

- Sebastian Vaccaris, VIC

I can’t remember exactly how I stumbled across Empower Wealth but I’m so glad I did. From reading the book, to meeting with Stuart, through to finalising and implementing my plan, this has been an exceptional experience. I wish I had found this team 10 years ago! I especially want to thank Stuart and Sarah for going above and beyond to put together a plan for me that has provided me with direction and certainty, and a debt free and comfortable retirement. This is no small feat in a world full of noise and distractions and endless possibilities. As Stuart said to me, “Do one thing and do it well”. I cannot recommend the team at Empower Wealth highly enough.

- Kirsty MacDonald, QLD

I cannot be more thankful that we had Aleks as our Buyers Agent. She is the perfect blend of personable and professional. I always felt like we were her top priority and as expected, she was an incredible negotiator. Thank you Aleks for going above and beyond to help us get our first investment property. The overall experience was surprisingly positive.

- Cristina Baker, NSW

Communication was great throughout, particularly in the lead up to settlement.

- Casey Sams, NSW

Alana and her team were great. Kept them on their toes by buying a property without pre approval and equity release in place. Everything went smoothly.

- Bryan Tuck, VIC

Support staff emails about loan applications need to be simplified and better structured. Email from support staff on loan application process was overloaded and very confusing. After going through the loan application process I felt that the instructions about loan application could have been better presented. For example structuring the information with a combination of flowcharts, tables, and glossaries of the terms used in the application. In the beginning, it was overwhelming but in the end, it all worked out.

- Vinodh RAVINDER, NSW

Barton and his team have made the loan process so easy for us. They tailored a lending strategy to our requirements and are always adaptive to what we need and take time to answer our questions. Riley is always standout with his customer support. Thank you!

- Emma Davis, TAS

Luke is an A+ mortgage broker – nothing is a problem for Luke and no matter what challenges arise he remains calm, positive and proactive. I really appreciate Luke’s responsiveness and professional approach to get results. Thank you!

- Jessica Fletcher, QLD

Bryan was very prompt and helpful. The whole selecting and buying process was smooth and stress-free. Thanks Bryan and the team for your great work!

- Kara Tran, VIC

I was really happy with the whole process from start to settlement. I’ve learned a lot from going through the buyers agent And was definitely worth it as I believe the investment we’ve purchased will stand the test of time and it was also a great investment in my own learning experience of how to pick investment grade properties in the future.

- Chris Rhodes, VIC

Regular updates during process. Clear action items for clients.

- Eric Lam, QLD

Being first-time property investors and having only gone through the build process personally before, we were certainly worried about jumping into another big purchase so to speak. Working with Nicole made such a daunting process a lot less stressful and pretty much easy for us all the way through to settlement. Her knowledge of the Brisbane market was exceptional and she hit the nail on the head for our brief and at a great price thanks to her connection with the sales agent. We got up to Brisie last week to view the property ourselves and it was everything that Nicole had mentioned so cannot thank her enough for her transparency. Cannot wait to work with her again for our next purchase in a few years!

- Deeon Mladin-Takotohiwi, NSW

The warm friendly personal approach. Makes you stand out from others.

- Jacinta Perrin, NSW

About 12 months ago we finally decided to get real and make an effort to invest in property. After some research I met a few companies but was still unsure until finding the ‘Armchair Guide to Property’ book and Podcast. This started us on the journey we have taken which has been a great learning experience and ultimately led to us owning our first investment property.

Like everyone we are busy and so found it easy to always ‘do that next year’ or find other excuses. That all changed when we met Andrew Trigg at Empower Wealth. I can’t understate how important that first meeting was, I met a few companies all offering similar services but Andrew was by far the most professional, knowledgeable person we met and also had no undercurrent of pushing us toward any commitment. If that call hadn’t gone so well, we would have looked elsewhere. Those qualities I am glad to say we have found across everyone we’ve met so far at Empower Wealth. We worked with Andrew for some months on getting our plan finalised, this was a great learning process and also quite confronting for us to give away so much private information!

Next up was moving to the Finance team led by Melissa Long, the transition process was seamless and we never once had to re-play information already given – this for me was a huge thing as it removed a common frustration. Melissa and her team took us through the complex world of mortgages, leverage, LVR’s etc with a professional and knowledgeable attitude however with no undercurrent of pushing us to any particular destination. This is where I really started to understand how it was actually possible to do this without killing our cashflow, it was very enlightening. The team managed the entire process of setting up multiple loan facilities, paperwork etc and really held our hands to completion.

Next we moved onto speaking with Christa Batt who is clearly a force of nature in the Melbourne property market 🙂 We spoke daily for many weeks, we laughed and also frowned as we missed out on a property by a whisker at auction but ended up purchasing a great ‘investor grade’ property at a fantastic price. Christa helped out with all the agents, surveys etc right up to completion. She also helped us out on the final stage of getting a managing agent.

Right through the process I really want to call out the professionalism of all involved, no silly question (from me) went unanswered, we had a team in our corner every step of the way and always felt like I was the client whom you were trying to get the best possible outcome for. The other point was transitioning between the teams was fantastic and really showed behind the scenes you guys all worked together really well, I congratulate you for that as I know it doesn’t happen by itself.

So our plan is up and running but not finished, we will be discussing property number two with you shortly and I will certainly be recommending Empower Wealth to anyone seeking my opinion.

Thanks all

- David Wooder, NSW

It was wonderful to work with Sage. I learnt a great deal through the process. Sage was a great listener and tailored his advice to meet my specific needs. He was exceptionally patient and very thorough. I appreciated the effort he took to ensure the outcome was the best outcome possible for me. Hong was also a delight to work with. She helped to make everything easy for me. Thank you to you both!

- Lan Tran, QLD