Property Investment Formula to build a Passive Income for Life

In the Melbourne Home Buyer and Property Investor Show 2014, Bryce Holdaway – presents The Property Investment Formula How to Apply it to build a Passive Income for Life.

Bryce is a Partner and Buyers Agent of Empower Wealth and co-host of Location Location Location Australia on Foxtel’s Lifestyle channel and possesses over 14 years experience in property acquisition and investing personally and professionally. This experience allows Bryce to relate well to all types of property buyers and investors.

Empower Wealth is a multi-award winning firm that specialises on Investment Property Advice, Buying a Home and Financial Planning services. To learn more about us, visit our homepage.

 

Transcript:

Well, good afternoon everyone. Is there any FOXTEL subscribers in the room today? Yes? Anyone watching the new series on Tuesday nights? Thank you very much. I had the privilege of travelling around the country and seeing all states and territories with the exception of Northern Territory this season. So I would love for someone to put their hand up and say they would love for us to buy them a house in the Northern Territory because that would be a lot of fun.

But I get the privilege of, I guess, travelling around the country and seeing different property markets but today, I’m actually going to talk to you about a topic that I’m very passionate about and that’s how to build a property investment strategy for life with a passive income.

So I bought my first investment property in 1999 in my hometown of Perth and I made all the mistakes under the sun. It was in a block of over a hundred apartments. It was three towers. The centre tower had a lift, had a pool, a caretaker and I was in one of the side towers where I wasn’t even able to take advantage of the lift. So I had to pay for the lift in my body corporate, but I didn’t get to use it.

So the good thing about that is once I made all these mistakes on my first investment property, properties are a very forgiving asset class when it’s done very well over the journey. But one of the things when I first got involved in property investment, I got caught up in the mantra of just buying more and more properties. It was a mistake for not getting some investment property advice prior to jumping in.

I had to buy one. When I’ve got more equity, I buy another one. When I’ve got more equity, I buy another one. There’s just this infinite end goal of just continuing to buy.

But having been a property investment advisor now for the last 16 years, we’ve gotten a little bit, I guess, smarter about the way that we structure the property portfolios.

I’ve got some stats to show you today, which I think you might find – are you doing it or me? Yeah, you’re doing it. Which I think you might find really interesting.

So if we – just by a quick query, who’s actually investing in property now? Yeah, yeah. Who has got multiple properties out of those ones? OK. Brilliant. Across different states? OK. Excellent.

Who isn’t yet investing but wants to? Yeah. There are a few of you who won’t answer any questions I ask today. Good. We’ve broken the ice, which is good.

So we’re going to talk about some stats. I think I did say yesterday I had a good chat with some people afterwards and I’m really surprised by these numbers. So you might be surprised by them also.

The next one is the property investment formula. Now, I’ve got a bit of a confession to make. I don’t know if there’s anyone else in the audience like me, but I like things in their place and a place for everything. I like order. I like detail.

When I was a kid at primary school, you know, when you pull your drawer out from underneath the desk and the teacher would do a spot check? I could just pull it out and it was in order and it drives my wife absolutely crazy.

So is anyone a bit like me? Who just likes things orderly and neat? Yeah. So I guess when you have residential real estate, that’s a problem for my personality type because property is a bit like a fingerprint where no two are the same whereas if you’re into shares – anyone like shares? Yeah. There are no shares versus property chat here. I think there’s a place for both.

The only independent thing I think is going for property over shares is leverage, but otherwise I think there’s a place for both. So I guess for me, understanding my personality type. Therefore, if I buy a BHP share number 172 or I buy a BHP share number 1172, they’re the same. They’re very, very similar whereas property, even in the same development, they’re very, very different.

So the way that I’ve had to deal with my personality type is to try and bring some synthesis or some formula into what it is to build a property portfolio. So I’m going to run through what that formula looks like. I’m also going to run through the five essential steps whether you’re a first time investor or whether it’s someone who’s a seasoned portfolio builder. These essential steps will work for you and of course I’m going to run through a case study on how this actually works.

I know Effie Zahos who is the editor of the Money magazine. She came to us with a – I guess a challenge on how we would build a portfolio, so someone could get a $2500 per week passive income, debt-free in retirement for residential real estate. I can assure you that the scenarios – we build three case studies and all three of them had less than 10 properties. In fact all three of them had five or less investment properties.

So hopefully that’s encouraging to you because I guess for me, being in the property investment industry, it’s easy to think that everyone actually invests in property. But if you have a look at these stats here, you will see that 73 percent of the population actually stopped at one investment property.

So when you read the magazines where there are 10 properties in 10 months or 22 properties in three years, it kind of gives you this belief that everyone just has heaps and heaps of property. But I actually see as part of my role as a property investment adviser people come into the office and talk to us about what they’ve got.

So I actually see the portfolio and I see what people are achieving and a couple of things are really interesting. These stats are actually true, that not everyone does have investment properties.

The other thing I’ve noticed is that if you open any textbook, they will say 10 percent capital growth each and every year as a minimum. But in my experience, what I’m finding is that just from the evidence that I see on the ground from real people, that the average return that people are getting is somewhere between four and six percent per annum. So those textbook returns aren’t necessarily what they’re getting.

So what I find really interesting about these stats here is that 91 percent or nine out of every ten property investors – so think about the population of Australia and then the very small percentage of the population who actually do invest in a property. A very large percentage of that small group stop at two or one, because it’s 91 percent have two or less investment properties.

[Read: Case study – How to Move Past Investment Property One?]

So it’s OK to say that you can make money from buying multiple properties. You can subdivide. You can flip. You can renovate. All those strategies work. I know lots of people who are doing them and lots of people who are doing them really well.

But in my experience, they are the exception, not the rule, because most people aren’t actually doing those strategies. So when we’re building strategies, we got to keep that in mind and remember that we need to be conservative on what we do and understand that the idea of suggesting someone buys two or even three or even four investment properties is really daunting for a lot of people. So we need to be very, very conscious of that.

So those stats I gave you, the 2009 stats, I couldn’t get the 11s or the 12s broken down that much, but you can see that there’s a rough correlation there in terms of how much people are buying. You see there’s a bit of growth but there’s still only 1.895 million people in the most recent stats that we could get from the Australian Taxation Office that register, whoever puts a taxation return in for these properties.

So before we go to the next one, who actually is investing in Victoria? Yeah. So just so you know, we’re actually filming this presentation. So if anyone wants a copy of it, you can give us your details at the end of the presentation. We will email you a link of this presentation. So you can write notes, take photos. There’s no problem. But we will give you a full link, so that you can actually see the whole presentation again.

So who’s actually investing in Victoria? Yeah, brilliant. Who’s investing in New South Wales? Queensland? Other sides of the country? OK. So, the next slide is actually going to show us where most people actually invest.

So 30 percent of all property investors buy in New South Wales. In fact Victoria is third behind Queensland as a place to invest. Now, I’m a Perth boy who married a Melbourne girl, which is why I live in Melbourne. But I have no bias whatsoever towards the state. I just think it’s a really good state, the whole real estate end, because it’s a large metropolis. We heard all the press recently about how good it is to live here. I think it’s a very, very good state to own property in.

So if you do own property in Victoria, that’s wonderful. But there are some really good opportunities. Now often the bottom for South Australia, Canberra or ACT, Tasmania and the Northern Territory, can you make money in those cities? Yes, you can. But they’ve got the lowest population base and the stats would indicate the least amount of popularity to invest in those states.

Now, I do travel around and move into these states. I do – I love going to Adelaide. It’s a beautiful city. I love going home to Perth. I love going to Canberra and Tasmania. Tasmania has some of the best episodes we’ve ever made on the show.

But as an investor, you’re not there to get caught up in the emotion of it. You’re there to stay statistically safe so that you can build the best amount of wealth that you can with your residential portfolio.

So here’s the formula. It’s four parts. You actually have to master all four of these parts. In the Money magazine that you’ve got, there’s – walking in today, it’s at the back. I wrote an article on this topic here that includes these four parts of the formula. Again, if you don’t have any pens to write any notes, get a copy of that. It’s in the middle of the magazine.

[Click here to learn more and subscribe to Bryce’s Property Investment Formula Video series]

So the first one, asset selection. What I find is because people live in a home, it’s easy to think that you automatically qualify for mastery in this particular part of the formula. But what I would say to you is that at any point in time, on the market right now, I believe that there are more properties that don’t make for a good investment than properties that do make for a good sort of investment grade asset. If you’re not sure, always ask a qualified professional for investment property advice. They would be able to make sure you don’t buy a lemon.

So there is a size and there’s a process which I will show you shortly. The next part is borrowing power. Now, I think that anyone who’s looking to build a portfolio of property that has got more than their principal place of residence and one investment property, if you’ve got a principal place of residence and one investment property, not – probably not as crucial. But as soon as you want to get on to the second property, it’s critical that you understand this and master it, so that you can realise it’s more than just establishment costs and interest rates. There’s so much more to its best structure. It’s about lending.

We organise over – about $100 million to $110 million worth of lending within our mortgage broking division in our business and most of the time, it’s all about structure and most of the time, for the principal place of residence, we suggest that our clients should go interest-only on their principal place of residence.

How do you feel about that? It kind of goes against the grain, doesn’t it? Interest only on your principal place of residence. Are you mad? But we do. We structure it in such a way that we get the structure of the finances right, so that the interest-only component on the principal place of residence is married up with the clever use of an offset account. We put all of our surplus cash into that. We’re actually doing the same as a principal and interest payment, probably plus more, increasing flexibility, freeing up cash flow so that you can invest in property and actually leverage yourself into a better position.

I know that’s a bit sort of out there and if anyone wants to have a chat about that, more than happy to do that. But I can assure you that about 95 percent of our clients switch over to interest only for their principal place of residence, which I know blows every myth, every conversation you’ve had with your parents over the kitchen table. That’s not what to do.

But mark my words, that the repayment or the elimination of your mortgage is still number one priority, should be everyone’s priority because there’s no tax advantage from doing that.

[Watch : What do the Banks look for when Lending Money?]

Third one I think is the hardest part to master and that’s the cash flow management, because you’ve got your budget here, which you do your budget at the beginning of the month and you go, “Right. I should have $2000 left,” and then you get to the end of the month and you check your bank balance and you go, “I don’t quite have $2000 left,” so the money went somewhere. So you’ve got your budget over here and then over here, you’ve got your investment properties with the rates and insurance and money in and money out from the rent.

Then over in the middle here, you’ve got your bucket list. Short, medium and long term parts of your bucket list where you want to go to Europe on your 50th birthday. You want to put your kids through private school. You want to renovate the kitchen. You want to upgrade your car.

So you’ve got these three components of your life really and the hard part is actually bringing them all together and so you’ve actually got a sophisticated way of keeping on top of that and managing it.

So again, money management is a huge part of what we’re doing.

The fourth one is defence. It used to be the ABC of property investment is now the D and that’s effectively setting it up so that no one can actually attack what you’ve got. Income protection Insurance, TPD insurance, life insurance and trauma insurance . All these are the work of a financial planner and I recommend a review of this to make sure they are set up correctly and protect you when you needed it most.

[Watch : Top 3 Myths of Financial Planning]

So if we go through them and turn to the first one here, you’ve probably seen – this one we will click, thank you. You’ve probably seen a variation of this before. I mentioned to you that most of the returns that I see, actual anecdotal evidence of people who give me portfolios that I see, somewhere between four and six percent is the growth that they’ve been getting compound since they bought.

So if you see this at $500,000, track it over 20 years. At five percent, you have 1.3 million. So your property would have grown in value which is great. But if you had just done marginally better than that and bought it at seven percent, it would be worth 1.9 and if you can really outperform the average as well, it’s 4.8.

But really what I want to show is the difference between five and ten. It’s actually really quite significant. So asset selection is crucial. It’s actually crucial to get it right. So if we have a look at the next one, there’s a bit of a framework that you need to go through.

So I often get asked the question, “How is the market going, Bryce?” I say, “So are you buying or are you selling? Are you investing?” So what’s the question? Because I don’t think that it’s easy to answer that question with generalisations.

So what we really want to talk about is the Australian market is made up of submarkets where the states don’t move at the same rate together. Then within those states, there are hundreds and hundreds of sub-markets that make up the market. So if you own a two-bedroom apartment in Elwood, do you care what Melbourne is doing or do you care what the market around Elwood is doing at one kilometre?

If you own a property in Newport, do you care what Melbourne is doing or do you care what’s happening in Newport and Williamstown and Yarraville and those surrounding parts? So the market, you’re not buying the market. You’re actually buying a localised neighbourhood. So it’s important you understand which state you want to be in first.

Now if you think about around the country, right now, probably the Sunshine State is offering really good opportunity. Who knows? But they have been affordable. They had some issues with perception based on floods, but they’ve now seem to have all the ducks lining up to be quite good. So you consider Brisbane.

I think there are still some good opportunities to buy in Melbourne despite the fact that it has had a really good run. But I don’t think that there’s – you can’t just sort of go press hard four copies on just a property that you picked out. You need to have some science around that.

Now in terms of suburbs, there are only 21 investment grade suburbs in this city that we will consider and so my question to you is, “What is the most important thing that drives capital growth or the property value and capital growth?” What is the most important factor?

Population? Population is important. But I think that there’s something more. It’s a derivative of population. Emotional bias is really important because we want people to be invested in it and have their heart in the – but I think there’s something a bit more important than that.

Supply and demand is important. But I think there’s more. Jobless? Job raise? Part of that. It’s actually income. Income is the most important thing. When you’re determining a suburb, you need to understand the income. So here’s the point. The median price in Melbourne is about $602,000, yeah?

But if I go to Middle Park, if I go to South Yarra, if I go to Brighton, how much is the median price there? Seven figures plus, yeah? So does that mean because it’s so far away from the median price of Melbourne, it won’t continue to grow in value? Does anyone want to suggest that those suburbs won’t continue to grow in value?

In my view they will, but the reason is because of income. Because who lives in Middle Park? Who lives in Albert Park? Who lives in South Yarra? The people who are likely to get a pay rise next year or get more income next year, so that when they go to buy the property that was 1.7 and it’s now 1.85 next year, they can actually support the ability to buy it because of their income.

So the flipside of that, if you think of just old supply and demand, think of a subdivision in the far reaches of Melbourne and say there’s 10,000 houses available and 12,000 people want to be there. Simple supply and demand would suggest that they should go up in value. But it’s not quite the case because really those people probably have a similar amount of income, similar amount of children, similar amount of credit card debt, similar amount of prospects of getting a pay rise next year.

So let’s say we buy something for 400,000 and we want it to be worth another 10 percent next year. It means that we have to go to the bank and demonstrate that we can borrow 440 when last year we could borrow 400. If the bank says you don’t earn enough income, they’re not going to get you the loan.

So then a glass ceiling will form. There will be 2000 people who didn’t get a house, who want to buy in there and pay more but they don’t have the ability to service the loan to borrow the money to buy the property. So income is critical. So that’s one of the critical things that we look for when we’re finding an investment grade suburb.

In the street, in your suburb, there are good streets and bad streets. So you really want to look for those. The property, when it’s an apartment, we only buy about five percent of the market. Ninety-five percent of all apartments we ignore.

I like the 60s and 70s blocks, only sort of less than 21 in there, no pool, no kids, no lift. Beautiful in this side of the street, beautiful Victoria in that side of the street. I’m three blocks from the train. I can walk down to the cafe on a Saturday morning and fight my way through to get my bacon and eggs because it’s a good sign for a lifestyle driver.

So these are the things that we look for. But never brand new. It’s just my view. Never brand new, because there’s too many in the block and you’re paying a premium to buy it, to get those shiny taps, because they’re often sold on depreciation. But I’m an accountant. I like depreciation as much as anyone, but I would rather create depreciation by buying the 70s apartment. Go and do a renovation and then get the quantity surveyor to come through and give me some depreciation.

Have a think about what sort of property. If it’s a house, you would like to get some period charm, if we can afford it. I think the investment grade price is 350 to 850. Sometimes you go off that but that’s generally the sweet spot. Due diligence, I just bought a property in Sydney, in Mosman, for a client on the show. Now she had a budget of 650. It went to auction at 650 and passed it at 625. We ended up buying it after some negotiation for 635.

[Tips for Buying at Auction – Part 1]

Now it was a company title property. Has anyone had any experience with company title? Basically it’s not investing in real property. You’re actually buying shares. So if you’re buying apartment number two in a company title, generally you’re buying share number 101 to 200, because the company owns the land. The company owns the building. Then you’re just buying some shares.

Now the problem with that is, it’s not as popular. It was the precursor to the strata title system and the banks don’t generally like it. There are too many owners’ house rules within the development. So it’s not popular with the banks. It’s not popular with buyers.

So under the due diligence process, we needed to understand that. Now, she wanted to live in Mosman. If you know Sydney, Mosman is a beautiful suburb. If it was an Australian titled property, we probably would have paid 680. It was a company title. She’s going to live in it, 635.

But again, your due diligence needs to be really thorough and then the last part is negotiation. Who negotiates all day every day as part of their job? Real estate agents do. They negotiate all day every day as part of their job. So you got to be sharp and you got to be on your toes and you got to know exactly what you’re doing in that.

So borrowing power, if we click through three times, thank you, the players, lenders, brokers, I think the easiest way to master borrowing power is to get yourself an investment-savvy mortgage broker on your team. Not a mortgage broker. An investment-savvy mortgage broker, because they can get you the best deals from all the banks. Plus they have the mindset of an investor, because if someone is just doing a transaction, that’s not enough, when you think two or three loans in advance.

[Watch: How much can you borrow?]

Mortgage insurance, anyone not like mortgage insurance? Yeah. My view is quite simple. Avoid it when you can. Embrace it when you need to. But don’t be shy of it. Understand it. You can write it off over five years as a tax deduction. If it means that you can get a slightly better property, the capital growth will exceed the amount of insurance that you pay.

So avoid it when you can. Embrace it when you need to. It’s my view on lenders mortgage insurance.

For borrowing capacity, the three Cs, capacity, collateral and character. Capacity, do you have enough income? Have you been in your job long enough to suggest that the bank should give you the money? The collateral, do you have enough equity? Because they want to have a buffer in place. Character, do you pay your bills when they fall due, so that they know that you’re a good credit risk?

When it comes to the products, know the difference between buying it for variable or getting a certain portion of it as fixed. You need to have a line of credit in place to help you with your stamp duty and your costs and even your deposit, so you don’t have any cash outlay out of your pocket and of course the offset account.

We think money management is one of four things. The offset account is critical to that. Now in terms of loan structure, you want to have standalone loans, not have them cross-securitised. The bank wants to cross-securitise you, basically give you one loan, have two bits of security for it. You don’t want that. You only ever want to give out one bit of security for each loan, so that you are in control. Otherwise, you keep hitting these glass ceilings and in terms of ownership name, whether or not you’re going to buy it in your own name, whether it’s going to be a self-managed superfund, whatever it is for you. If you buy it in your own name, this is how many options you have; when you buy it in your super fund, when you buy it in a trust. So you just got to be aware of that.

OK. So this is what cash flow management looks like. You got your sources of income over here and then the committed money in the middle. Now no one actually overspends on the top three. If you’ve got a Telstra bill for your mobile phone and it comes in at 80 bucks, do you ever give them 100? Twenty-buck tip? No one does. You pay $80.

If they gave you a bill for $80.70, you would not pay them 81 bucks. You would pay them $80.70. So you’re never going to overspend on the top three. But you are going to overspend on the bottom two. Lattes, clothes, discretionary spending.

So does anyone have a system so that they never overspend on their discretionary spending? We don’t. We don’t. But it’s very, very simple. To manage your money in your house, you need four things. One debit card, one credit card, one offset – or maybe multiple offset accounts and your loans. That’s it.

So that if you set it up correctly, you will never ever unconsciously overspend ever again. You consciously overspend but you have to go online and do it. But you will never unconsciously overspend again. It’s really simple this stuff, but not a lot of people are doing it.

Then of course if we can track the surplus, we can then invest into our favourite investment class. Was that me or you? That was me. So these are the things. This is the reason why you have to manage it quite difficultly because there are so many variables that you need to consider.

Now the last one is defence. Assets, obvious. Landlord protection insurance or building insurance to protect the assets. But what about your income? What if something happens to you and you can no longer earn your income anymore? The whole thing comes crashing down. You need to make sure you protect yourself from that.

What if even worse, something happens that you’re incapacitated and you can never earn an income again? So you need to protect yourself in those ways.

OK. The five essential steps as I do a quick time check here. When you go to the doctor, one of the things I hate about my industry is the one size fits all. So if you go to a doctor, sit down in their consultation room and you say nothing. They just write you a script, hand you the script and ask you to leave. Would you feel a bit ripped off?

Of course you would because they haven’t listened to what’s going on for you. They’ve given you a one-size-fits-all approach. But in my industry, that’s what happens. You go up to somebody. You say, “What’s the best property for me?” and they go, “This one.” How about asking you what your aversion to risk is? Do you like debt? How long until retirement? How much do you need? Do you have other commitments? There’s a whole range of questions.

So I think that this is a bit like going to a doctor. The same process for property investors. Step one, go to the doctor. Clarify. They say, “What’s wrong with you?” So in a property investment adviser, you go, “OK, what are your circumstances? What does it look like?”

Number two, evaluate. The doctor would go, “OK. Based on what you’ve just told me, based on my training, my experience and my intuition, this is kind of what I think I would do.” Same with the property investment adviser. They’re going to have some experience. They’re going to be doing it themselves and also have some technical experience.

The third step is the doctor would go, “Right. You need to go and get some X-rays. You need to take the script. You need to drink less red wine. You need to walk the dog twice a week instead of once a week.”

Whatever it is, a property investment adviser would do the same. This is what I think you need to do. All things being equal, you chase growth before yield. But some people need to chase yield before growth. So there’s no point saying, “I’m all about capital growth,” or “I’m all about income,” because people need different parts of that.

Then you’ve got the last part there. Well, I think step four is the implement, where most people start. Get online and do the doing rather than the first three steps and then the manage. You’ve got to check it and see if it’s on track and if not, fine-tune it.

So investing in property is a process, not an event. So here’s a case study. Mid-30s couple, two young kids. Their monthly after-tax was 8042. Bill payments including Foxtel. It’s important to know. Foxtel, 2156. Lifestyle and discretionary, 2750. Loan payments including the mortgage, 2712. Total expenditure, 7618, 424 bucks a month.

Surplus, that’s what we’ve got to use to invest in property. Now, a loan is probably not enough. But if we restructured some of their finance, we could free up more cash flow, so that we can actually use that extra cash flow to invest in property.

The goal is $2500 passive per week. Now I’m about to show you the strategy that took us hours to build, probably about seven hours. I’m going to flip it up on the screen. You can think it’s really easy. We’re just trying some numbers up there. This is just to state a disclaimer that we haven’t taken into account your circumstances.

OK. Mid-30s couple, they have a principal place of residence. Their LVR was under 50 percent. OK? First investment property this year, 500. Eight percent growth, four percent yield, LVR 73.7 percent. So again, no mortgage insurance.

Four years later, they needed to buy another investment property, $400,000 in today’s dollars. But of course four years from now, the equivalent will be more. So that’s actually $503,000 roughly that they will pay. Again, four percent yield. The LVR didn’t touch 80, so there’s no mortgage insurance here. Third one, now this is where our strategy goes because the first part, we need the capital growth to build the wealth. But then in the last part of the strategy is we need a cash cow, something that has got more yield than growth, typical growth, because we’re going to use that last one to smash down the debt, because we want to actually get this debt-free in retirement. So you’ve got this passive income.

The good part about this is job done, game over. A hundred and thirty thousand dollars in today’s money, passive income, principal place of residence, three investment properties, two growth properties, one yield property, game over. End goal is known. Don’t need to buy any more properties.

So I think that’s really encouraging because in an environment where it’s about buying 10 properties and 20 properties and as many as you possibly can and getting into a big debt cycle and having a big cash flow burden and using the equity in your property to service the debt on the other properties and hope that they continue to grow in value and hopefully you’ve got enough equity. That actually does work, but it’s not for everyone, because it’s a really – if you look at the stats at the beginning, 73 percent of the population stopped at one investment property.

Now I talked to you about getting access to this presentation. We are filming it. We’re going to put it up on the net, so you can get a copy. So if you’ve got your brochures there, there’s a yellow form. If you want to get a copy of the article that we wrote, which was the cover story for the Money magazine, there were three case studies. Late 20s, single female, that mid-30s couple with two younger children, the mid-40s couple with two older children. What we had to actually do from their circumstances to get them that passive income.

If you want a copy of that, we will make it freely available to you. Just give the forms to our team at the back of the room and as a result, we will send you out a copy of this presentation, so you’ve got it as well.

So how did I go for time, Sarah? My time just went off. So is there any quick question that anyone might have?

[End of transcript]

 

If you would like some property investment advice on your potential or a review on your existing portfolio, Empower Wealth offers a one-hour (no obligation) appointment. Just fill in the form at the top to book one today.