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Customer satisfaction is an essential goal of our services and we strive to ensure that all our customers achieve their objectives, be it for an owner occupied or a property investment. See what Empower Wealth clients had to say about us…

Matthew, Simon and Surinder provided the utmost professional service in my securing a home loan for an investment property. Given some key challenges and constraints from a current joint mortgage situation and lender preferences, they were quick to action the speed-bumps that came our way during the process. Communication was excellent throughout right up to and after settlement. Matthew in particular, who was my primary adviser, was excellent in answering any and all questions that I bombarded him with, no matter how big or small. There were certainly a couple of frustrations (not related to Empower, more with legal parties) but Matthew managed to ease any anxieties or concerns I had, answering questions at times outside of business hours when he should have been relaxing. I cannot recommend the team highly enough and look forward to working with them again should I need their services.

- Glenn W.

Simon acted with integrity and was very professional. We were informed what was happening throughout the process and everything seemed to run very smoothly. Would (and have!) highly recommend this service to friends!

Thanks very much.

- Jessica M.

I was very impressed with the friendliness and professionalism of all the Empower Wealth staff that I dealt with. I would have no hesitation in recommending Empower Wealth mortgage brokering to my acquaintances.

- Darren R.

Liz was very professional and went to great lengths to help us.  She provided us with adequate insurance for our circumstances. She was thorough and understanding and easy to talk to too. We would definitely /do recommend Empower Wealth to our friends and family.

- Tom P.

Having searched around through many different organisations I now find myself immersed in your website. Your educational material is excellent and your knowledge and wisdom of the industry is outstanding. I’m ready to get started and have booked an appointment, looking forward to speaking with your team. Keep up the great work.

- Ambrose M.

I think the document (Property Portfolio Plan) is very clear and explains everything in detail. I would suggest that things are moving paperless, so a pdf copy of our plan on a thumb drive would have been more convenient or some kind of soft copy document with hyperlinks so in the contents page they can take you straight to where you’d like to go. I think the forecasts AND graphs are awesome!

- Dathan S

Hi Linda, Joel and Simon,

I just wanted to thank you for working with me on my investment plan, the purchase my first property and the set up of the finance. I have to say its been a great experience. When engaging new people there is always some thoughts about the quality of the people with whom you are working (be it a plumber or financial adviser) and how much trust you can put in them. However, from very early on I felt comfortable with all of you and that I could trust your advice and guidance.

You have all been very forthcoming with information, answering my questions and keeping me up-to-date with progress –  and that has made a very smooth experience. Thank you to you and your team. I look forward to working with you again.

- Vladimir M.

We are very happy with the team at Empower Wealth. The plan prepared for us was extremely detailed and informative. Our numerous questions were answered in detail. We would definitely recommend Empower Wealth.

- Anthea H

For a first time investor, you guys made the journey painfree and gave me so much confidence.

Thank you.

- Stephen F

I just wanted to drop you a note to say what a great team you have. We are currently working with Matthew with a new investment in Kilcunda. We met with Matthew last night and it was wonderful to see that you have worked hard to instill and maintain the wonderful client care culture that makes Empower Wealth a great organization to deal with. All care is taken to ensure the best financial package is obtained. Everything is explained in simple terms just as you always did.

Well done to you Ben it is a real pleasure dealing with you and your team.

- Sena R.

In the end we were satisfied with the out come of the mortgage broking team at Empower Wealth, although during the initial process we were concerned with the lack of consultation. Once we got over that hurdle we felt the service was professional and the process was relatively easy.

Thank you to the mortgage broking team at Empower Wealth for all your help.

- William D

Well, I spent quit a while to come up with any suggestions (for improvements), but I had such a perfect experience that I wouldn’t like anything changed!

I particularly liked the friendly and semi-formal atmosphere of your office and the people there. Not casual and not too formal. Just the right balance. I really hope this doesn’t change much as your business grows .

- Behdin A.

Really happy with the services and advice provided by Matthew Styles. He was very helpful, pragmatic and connected us to the right experts (such as Ben). Look forward to the continued service.

- Adam S

We’d like to say thank you very much for helping us through purchasing our very first property. It has been a not easy but very exciting journey and we’re grateful to have you by our side helping us every step of the way. Thank you especially Jodie for your patience and persistence in securing the property for us at the end. Thanks for answering our millions of questions day and night, responding to our emails and phone calls so quickly in the last half a year. I hope you enjoyed your well-deserved holiday.

Thanks Simon in helping us with our very last minute loan request. It has been a very smooth and easy process for us. Everyone we have talked to was very helpful and professional. We had a little trouble getting our loan approved at the last minute before the settlement and Simon rang us immediately on the day after his meetings at 9pm and sorted it out for us. We were very happy with the choice of loan we go with. Special thanks to Simon who made us realise that there’s no need for us in our situation to go over 80% LMI (Lenders Mortgage Insurance) and pay the insurance which saved us a lot of money. Thanks for working out the best solution for us and your advise on how much to borrow and the terms. It was surprisingly easy to get a loan with your help, especially with nothing to fill we literally just have to sign!

Wish you all the best, looking forward to working with you again in the future and we will not hesitate to recommend your service to anyone for sure.

- Jenny K

We first approached Empower Wealth after listening to Bryce and Ben’s podcast. After a few episodes we realized that while we had started to grow a property portfolio, we didn’t really feel we had applied their principles to avoid ‘opportunity cost’ and invested in the right assets. Our initial intention therefore was to test our current small portfolio and devise a strategy to exit any properties they thought we should, and also grow that portfolio. Our thinking therefore was based on the popular belief that financial security came from property accumulation.

After meeting with Bryce initially I got a real sense he was genuine and detailed in his knowledge of the market and property services, and it was also evident to me that Empower Wealth is not a property sales business. We could use any aspect of the business that made sense and all costs were transparent; no hidden fees or commissions.

After our initial meeting with Joel which comprehensively went through all our inputs on their online tool, the follow up meeting to go through Empower Wealth’s modelling and strategy revealed something we were not expecting. Joel’s first words were basically that Empower Wealth did not advise we sell any of our existing properties or that we buy any more property!

Having now finalized our plan, our strategy is sound and easily understood thanks to Joel’s straightforward approach. We are excited about our future and the clarity Empower Wealth’s planning tool has given us. Most importantly, we can see our goals are realistic and achievable.

We are grateful that true to that initial meeting with Bryce, we have received tailored and independent and unbiased advice from Joel not to buy any more property as our current portfolio will look after us if we stick to the plan, and in fact, buying more property exposes our cashflow and therefore debt position unnecessarily.

- Martin R.

Just wanted to say thanks so much for all your help with the purchase and all your advice. I’ve greatly appreciate the service and recommended you (Jodie) to a few people including my housemate.

- Gihan W.

I had a great experience with Jodie, and look forward to working with her again in the future. The process / approach / service Empower Wealth provides is fantastic and introduces a much needed element of reason and logic that every property investor should be pursuing. Being an expat, and experienced investor, the main advantage for me was the asset selection process, and having Jodie as my eyes and ears on the ground.

- Troy W.

I think we both really appreciated the down-to-earth nature of all of the people we have spoken with, especially in a sense, pulling us back down to reality when we needed to know what can and can’t be achievable. This approach certainly felt like the advisors intentions were genuine and definitely in our best interests.

- Josh H.

The personalised customer service and ongoing contact with Bryce reassured me as a first time investor, every step of the way. Chrissy was also fabulous in answering my queries. You both go above and beyond to really know your clients and their needs and as a novice investor this is what I’ve valued. You guys are fabulous and I’m looking forward to working with you again on property two very soon. Thank you .

- Fiona B.

Joel did a great job explaining things and was quick to change things when there was a misunderstanding. The process was nice and easy and I appreciate having a plan to work towards so we can help our children in the future

- Melissa B.

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