Rachel Clune

Rachel Clune is a highly experienced Customer Service Team Leader at Empower Wealth with more than 12 years of experience in the financial services industry. She is recognised for her commitment to service excellence, strong leadership, and her ability to build high-performing client service teams that deliver exceptional client outcomes.

Throughout her career, Rachel has developed extensive knowledge across a broad range of financial services, including superannuation, investments, insurance, shares, pensions, Self-Managed Super Funds, and bonds across multiple platforms. This experience provides her with a deep understanding of the operational frameworks, compliance requirements, legislation, and client service functions that underpin the delivery of quality financial advice

Rachel is passionate about creating a client-first culture where professionalism, accountability and collaboration are at the centre of every interaction. As a leader, she focuses on empowering her team, fostering professional growth, and establishing service standards that drive consistency, trust and long-term client relationships.

Prior to joining Empower Wealth, Rachel worked with well-known financial services organisations where she built a strong reputation for loyalty, reliability and excellence in client service operations. Her experience across the industry has strengthened her ability to navigate complex client needs while ensuring the highest standards of service delivery.

At Empower Wealth, Rachel plays an integral role in shaping the overall client service experience. She works closely with advisers and operational teams to ensure processes are efficient, communication is clear, and clients feel supported and confident throughout their financial journey.

Outside of work, Rachel enjoys spending time with her three children and her German Shepherd Kelpie, Tash. She enjoys cooking and entertaining family and friends, riding motorbikes, crafting scrapbooks and journals, visiting the beach, and relaxing with a good book or movie.