Empower Wealth Wins Best Customer Service Award at the Australian Broking Awards 2025

Recognised as Australia’s best, our Mortgage Broking team brings home Customer Service of the Year for the second year in a row.

At Empower Wealth, every milestone begins with one thing: delivering the best customer service by always putting our clients first. And when that commitment is recognised on the national stage, it’s a moment worth celebrating.

We’re proud to share some exciting news with our community: Empower Wealth’s Mortgage Broking Team has just won Best Customer Service of the Year – Office at the Australian Broking Awards (ABA) 2025!

This prestigious recognition from The Adviser marks the second consecutive year that our Mortgage Broking team has received this honour, proving a testament to our dedication, care, and unwavering commitment to our clients.

“Mortgage broking isn’t just about getting a loan; it’s about making sure families and investors have the right structure and confidence to move forward with their goals,” says Ben Kingsley, Founder and Managing Director at Empower Wealth.

“Winning this award two years in a row really speaks to what we stand for at Empower Wealth: putting clients first, every single time.”

See the full list of our awards and recognition here.

Beyond the Trophy: What This Win Really Means for Our Clients

At Empower Wealth, our mission since day one has always been to help everyday Australians achieve financial peace and build wealth through smart property, finance, and money decisions.

And it’s not just about awards. Over the last two years, our Mortgage Broking team has helped clients save over $6 million in interest repayments. You can read the client success story that tipped us over this incredible milestone in 2023 here, or dive deeper into our ongoing mortgage broking “interest saved target” in our Saving Big for Our Clients blog.

Winning back-to-back awards for the best customer service shows that our approach is making a meaningful difference.

“Winning back-to-back awards is an honour, but the real win is seeing clients come back year after year because they know we’ll keep putting their interests first — literally,” says Skye Callaghan, Head of Mortgage Broking.

Celebrating Another Big Win

This latest accolade follows hot on the heels of another proud moment: our team was recently recognised as the Qualified Property Investment Adviser of the Year at the 2025 PIPA Awards for Excellence.

Empower Wealth also ranked in the Top 3 nationally at the 2025 AFG Broker Awards, with 8 of our brokers placing in the Top 50 — including 2 in the prestigious Top 10.

Together, these awards highlight Empower Wealth’s distinctive position in the marketplace, offering integrated, best-in-class advice across mortgage broking, property strategy, financial planning, and beyond.

The Heart of Empower Wealth

While awards are an incredible honour, the real reward comes from seeing our clients succeed. Whether it’s:

• securing a first home loan,
• refinancing for better terms, or
• building a sustainable property portfolio…

…our teams are here to provide expert guidance at every stage.

“For our clients, this award is another layer of reassurance that they’re in safe hands. In a marketplace that can feel complex and overwhelming, we pride ourselves on being clear, accessible, and focused on creating financial peace,” adds Skye.

If you’d like to see how our award-winning team can support your journey, explore more in our Why Use a Mortgage Broker video or listen to our presentation on How to Plan to Build a Passive Income for Life with Property Investment.

Raising the Bar, Year After Year

We’re honoured to be recognised once again at the ABA Awards, and we remain committed to raising the bar in customer service.

“Empower Wealth is proud to lead by example. Awards are great, but the real impact is when the industry as a whole lifts its standards of service and care: that’s when more Australians win,” says Ben.

Thank you to our incredible Mortgage Broking team, and to every Empower Wealth client who trusts us to guide their financial journey; the best is yet to come.

Want to experience award-winning service for yourself?

Our integrated services — from mortgage broking to property strategy, tax, and financial planning — are designed to give you a tailored financial roadmap, so you can take advantage of these shifts while staying on track with your lifestyle goals. If you’re ready to review your lending or explore your next move, now is the time.

Request your free, no-obligation consultation today via the form below and let our award-winning team help you take advantage of the opportunities ahead.

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