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Melissa Smith

Loan Processor & Mortgage Support Officer

Born & bred in Melbourne, Melissa is a Loan Processor & Mortgage Support Officer at Empower Wealth and currently holds a Cert IV in Financial Services. She’s also currently completing her Diploma of Financial Services.

With over 7 years’ experience within the mortgage lending industry, Melissa has a strong passion to help clients reach their financial goals and outcomes. This passion began when she kickstarted her career at Commonwealth Bank as a customer service specialist. In just a few years, Melissa was promoted to be a Lending Manager, a role that she thoroughly enjoyed and held for 4 years. Throughout this role, it opened her eyes to a different side of the Lending sector and this eventually led to her career within the Mortgage Broking industry, where she worked alongside a variety of brokers and gained invaluable exposure into the industry.

Passionate about excellent customer service and ensuring an optimal lending strategy and structure for her clients, Melissa has always felt that her values very much aligned with Empower Wealth’s. So, as soon as the opportunity presented itself to work as part of the company, she jumped on it and hasn’t look back since.

In her spare time, Melissa enjoys practising Pilates/Yoga, keeping fit, cooking, traveling, and listening to music. Her side hustle as a fashion stylist also keeps her busy on weekends/long weekends.

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