Customer satisfaction is an essential goal of our services and we strive to ensure that all our customers achieve their objectives, be it for an owner occupied or a property investment. See what Empower Wealth clients had to say about us…
We have been extremely impressed to date by everyone at Empower. From the pop up chat person on your website (nice touch because she immediately booked me in to see Simon!) to lovely Christina, and the team that we have dealt with so far (Simon, Ben and Michael) it has been such a positive experience. We highly recommend you to everyone we speak with. In fact, our friends think we are obtaining a discount for any referrals because I don’t shut up. It has been great finding advisors that not only give us confidence in their knowledge and advice but are also down to earth and friendly. Thanks for everything to date and we look forward to what will hopefully be a mutually beneficial relationship!
- Michelle C. December 2014
Not a thing to improve on, Matt was great to work with. They explained all processes thoroughly and were quick in returning call and answering any questioned we had.
- Gary G. November 2014
We used Empower Wealth to purchase our first investment property and we couldn’t be happier. The process was very easy and we were guided every step of the way by your wonderful team. We would certainly use Empower Wealth again and recommend to others.
- Sharyn G. November 2014
They have made the home loan application process for us so easy!! We literally only had to sign on the dotted line and they did the rest! They are polite, courteous and patient and I have already recommended them to family and friends.
- Xavier G. November 2014
Working with Empower Wealth on our refinance of home loan and set up of investment loans was a smooth process with excellent communication throughout. Now about 4 months after our refinance and investment loan set-up we are very happy with the arrangements that they recommended and Empower Wealth guided us through the set-up.
- Michael G. November 2014
Great customer service, professional, knowledgeable and pay great attention to detail.
- Lee-Ann P. November 2014
Firstly, Ben has been more than our property investment advisor, he’s also our buyers advocate.
Why Ben? It’s simple…..he cares, he’s honest, he listens and he’s trustworthy. These are the qualities over and beyond any technical expertise that attracted ourselves to Ben and Empower Wealth. These values that Ben holds are reflective of all staff we have dealt with in the company. Ben is very time poor but we have never feel like we are chasing him and when we have a session with him it will go for as long as it needs to go for…..until he answered all of our stupid questions. The record session was 2 1/2 hours and not once did we feel that Ben had any other clients. It was all about us!
On top of these personable qualities and values, Ben has an extensive knowledge of the Australian property investment market. He’s taught both myself and my wife about investing in property from what was a very low base. Again, just another example of the time and effort he puts towards his clients.
Ben is currently our buyers agent (on top of all his other roles) for a Brisbane investment property. I can only imagine that this is an extra load that he doesn’t need but we have never felt its too much for him. Ben has had the opportunity on two occasions to push us into a sale and if he pushed we probably would of been sold. However, Ben puts his clients needs first and if its not quite right he will keep pursuing for the correct purchase, remembering this is a guy with no time and a sale would of put a hold on the Brisbane trips….but that’s not how Ben operates. A comment that will always stick with me with Ben was during a session he stated “I don’t want to have sleepless nights over your purchase”. The reason why this sticks out for me is based on all the points above. He cares. Our investment is his investment.
Investing in property is long term. Ben’s relationships with his clients is also this. In an industry there are a lot of sharks wanting a short term win, meeting Ben and the Empower Wealth team was surprisingly refreshing and we will continue to recommend friend and families to Ben’s business.
- Mike & Liz M. October 2014
My wife & I first met Ben in 2012 and straight away felt & level of confidence & comfort with him. I can be sceptical at the best of times and without reference immediately felt that Ben’s demeanour, experience & knowledge would serve our best interests. Importantly, we felt he would be very easy to deal with and that would make the entire process more enjoyable. We then employed his services to devise a property investment plan that we believe has our future well set – we are very happy with it and progressing well. Ben & the Empower Wealth team took the time (more than we anticipated) to properly understand our goals and to work through a plan that would best suit us.
Ben operates in a highly professional manner but also speaks at a level that allows the uneducated to understand and follow and that meant we had even greater confidence in what was being prepared. I think Ben is a highly credible person foremost and certainly has a great reputation which is clearly having an positive impact on Empower Wealth. Ben also shows a willingness to go above and beyond and as a result we feel genuinely valued as a client rather than just a number. I would regard Ben as the best advisor (of any type) that we have dealt with. I have already endorsed Ben to friends/family and will continue to do so.
- Richard H. October 2014
Working with Empower Wealth through the full package offered has been an excellent experience with great education and support provided and with 3 young kids also given us a lot of confidence in our future finances. The initial property portfolio plan put together by Ben and Michael was very detailed and incorporated well our current and future cash flow and major future costs as well as incorporating our own house upgrade in a few years. The mortgage refinance and investment loan set-up working with Justin and Matt was a smooth process with great communication throughout. The service and guidance provided by David in sourcing and purchasing our first investment property and engaging a quality property manager has been outstanding, with a renovated unit purchased below budget in a great location and about to be rented right on settlement at a yield well exceeding the target.
Overall the Empower Wealth team have made the experience of purchasing our first investment property easy for us and very well structured and look forward to using your services in the future as per our property portfolio plan.
- Michael G. June 2014
The financial plan done up for us was exceptional and very detailed. I could refer to them very easily. Interaction between you guys and us was also really good. Any doubts we had were cleared up really quickly and your patience with us was very much appreciated. Just keep doing what you’re doing… You guys are awesome!!!
- Sridaran V. April 2014
It’s great to work with a team that is passionate about what they do. The whole process was made easy and educational, from the portfolio plan with Ben Kingsley & Michael Pope, through to finance and purchasing the property. We brought our first property while on holiday overseas and are now planning our second investment property. We highly recommend Empower Wealth to anyone who wants to get started or needs help in property investing.
- Rob C. March 2014
The overall service was great. I work away a lot and having a Buyers Agent there to help take care of all the finer details to buying a house. Being able to organise all the inspection times to minimise the impact on my time when I was at home was awesome. Also it was the first time my partner had gone through the process of buying a house and our Buyers Agent was able to go through all the steps and help her work out all the things that were important to her in the selection process. Highly recommend Empower Wealth to anyone.
- Ben S. March 2014
The correspondence was fantastic, emails were answered promptly. You were able to explain everything in a way that my wife and I could understand in an area we know little about.
- Peter B. December 2013
Expertise advice on what was best for our situation and how to handle our money and keep in budget. The elements of service that we’re most impressed with is the great communication throughout the process and making sure we totally understood what was happening with our new home loans!
- Sharyn R. December 2013
The elements of service that we’re most impressed with is what we were able to learn. We learnt so much about how home loans work and best ways to use our money. We also most like your honesty. We’re forever grateful!
- Aaron D. December 2013
The whole Empower Wealth process from getting our Property Portfolio Plan done to finding a property with their Buyers Advocate and their wonderful expertise with the real estate market and then dealing with their Mortgage Broking team who are broker wizards…It was such a learning curve for both Paul & myself, but we are very grateful for all the help & assistance along the way! We will be needing it again soon when we purchase our second property, which I’m getting excited about already! Bring it on I say….
- Paul R. December 2013
Earlier this year, Empower Wealth’s Buyers Advocate team helped us secure an investment property in Ballarat. Not only were they highly professional; they took the time to understand our circumstances and aspirations. They were in constant communication with us, and at all times open, honest and frank. Given we live in Port Moresby, Papua New Guinea, and were buying sight unseen, this was really re-assuring. In the end, they found us a great property with strong rental yield and in a location we’re confident will see strong capital growth. From our initial phone conversation to finding the right property, to settlement, to a chance meeting to inspect the house long after their official duties has ended, Empower Wealth left us with something invaluable: the confidence to invest, and to invest again and again. We are truly grateful for this.
- Simon K. November 2013
The elements that most impressed us, was your commitment to making us understand how our finances can work better for us and making sure we understood how our accounts will be set-up. Cameron also kept us well informed throughout the process, which was very beneficial in learning the new way to handle our finances & loans. We liked that you came to see us at our home, it was very handy because we are a busy young family with two children so the convenience of you dropping in on your way home from work to sign documents was a blessing, thanks Cameron! Also you have a very easy-going nature and were very open-minded with all the questions we asked and always had an answer to what we were wanting to know, which was great!
- Paul R. November 2013
We found it to be a great education of the housing industry for a first home buyer. We would not have been able to progress as quickly and confidently as we did without this service. Empower Wealth was a fantastic resource and we had faith in their ability, advice and knowledge. I can not recommend them enough as the best way to buy your first, second and even third home.
- Lisa B. November 2013
Everybody was very professional and helpful and patient when we didn’t understand!!! (which was often)
- Xavier G. November 2013